CONDITIONS OF CARE – ALL PETS

1. Cornerstone House and Land Development Pty Ltd trading as Pet Paradise Retreat (PPR) is a kennel and cattery and provides the services of short term accommodation and care of dogs, cats and other animals (Services). 2. Any person who owns an animal and who wishes to use the Services of PPR (the Owner) must complete the attached Client Card. 3. The Owner warrants that all information on the Client Card is true and correct. 4. The submission of the Client Card and the request for PPR to provide Services by the Owner is regarded as an offer. 5. Any offer is subject to these Standard Terms and Conditions (STCs) in this Contract. 6. The acceptance of an offer by PPR or its representative is on the basis that these STCs are the terms of the contract and that the Owner is bound by them. 7. If the animal has more than one Owner then all Owners of the animal are jointly and severally bound by the STCs. 8. Whether or not PPR accepts an offer is at the sole discretion of PPR. 9. No reason will be given if PPR refuses to accept the offer for PPR to provide Services to the Owner. 10. At the time of providing the Client Card the Owner must provide PPR with:
a. a vaccination certificate for the animal demonstrating the currency of vaccination; and
b. a copy of suitable photographic identification of the Owner.

Owner’s Warranties

11. At the date of this Contract the Owner warrants the following (Owner’s Warranties): a. The Owner is the owner of the animal or an owner with full authority to deal with the animal;
b. if the animal is a dog, that it has received a vaccination for Distemper, Hepatitis, Parvovirus, Parainfluenza and Bordetella (C5 Vaccination):
i. at least 14 days prior to the date the dog enters the care of PPR; and ii. current until at least three (3) months after the last date the dog is in the care of PPR.
c. If the animal is a puppy: i. that it has received all three standard puppy vaccinations and is vaccinated for Canine Parvovirus, Canine Hepatitis, Canine Distemper, Canine Cough and Leptospirosis at least 14 days prior to the date the dog enters the care of PPR; and
ii. that it is at least 18 weeks old.
d. If the animal is a cat, that it has received a vaccination for Feline Enteritis, Feline Herpes and Feline Calicivirus (F3):
i. At least 14 days prior to the date the cat enters the care of PPR; and
ii. Current until at least three (3) months after the last date the cat is in the care of PPR.
e. If the animal is a kitten: i. that is has received all three standard kitten vaccinations for F3; and
ii. that it is at least 18 weeks old. f. If the animal is a dog or puppy, that it is not:
i. a Restricted Dog pursuant to the Customs Act 1901 (Cth), being purely or partly of the breed Dogo Argentino, Fila Brasileiro, Japanese Tosa, American Pit Bull Terrier or Pit Bull Terrier, Perro de Presa Canario or Presa Canrio;
ii. a declared Dangerous Dog pursuant to the Animal Management (Cats and Dogs) Act 2008 (Qld);
iii. a declared Menacing Dog pursuant to the Animal Management (Cats and Dogs) Act 2008 (Qld);
iv. an animal with a history of attacking people or other animals; or
v. an animal with other known behavioural problems.
g. That the animal is lawfully registered with the Owner’s local government;
h. That the animal is in good health and has no undisclosed illnesses, ailments or diseases;
i. That the animal is wormed;
j. That the animal does not have fleas; and k. That the animal is clean.

Breach of Owner’s Warranties

12. If any of the Owner’s Warranties are breached then the Owner indemnifies PPR for any loss, damages, or cost resulting from the breach of the Owner’s Warranties.

Fees and Payment

13. Fees payable by the Owner to PPR for the Services are calculated on a daily basis by reference to the PPR Fee Scale (the Fees) attached. 14. Fifty percent (50%) of the Fees must be paid when the booking is made. 15. The full amount of the Fees must be paid: a. If the animal is being delivered to PPR at 197 Old Goombungee Road Birnam, when the animal is delivered to PPR; or b. If the animal is being delivered to PPR via the Pick Up and Drop off Service at 117A Bridge Street Toowoomba, 24 hours prior to dropping off the animal at 117A Bridge Street, Toowoomba. 16. A day is taken to start at 8.30am AEST and finishes 8.30am AEST the following morning, regardless of time of arrival. 17. If a booking is made for a fixed number of days then PPR does not guarantee it will be able to extend the number of days if requested at a later time. 18. If an animal is not collected at the end of a booking then Fees will continue to accumulate and must be paid to PPR prior to collection of the animal. 19. The Owner irrevocably authorises PPR to debit any Fees as they accrue from any security or credit card the Owner has provided.

Refunds

20. Any Owner seeking a refund of pre-paid or paid Fees must complete a Refund Form and submit it to PPR. 21. An administration fee will be payable by the Owner to PPR for the greater of the following: a. $55.00 inclusive of GST; or b. ten percent (10%) of the refunded Fees sought. 22. The decision as to whether a refund will be made will be at the sole discretion of PPR. 23. No refund of pre-paid fees will be made for bookings for periods of time wholly or partly during School Holidays or Public Holidays.

Abandonment of Animal

24. If the Owner: a. does not collect the Owner’s animal at the end of a booking; and b. makes no arrangement or payment for the Services being extended; then c. the Owner irrevocably authorises PPR to re-home, sell, give away or euthanize the Owner’s animal after a period of fourteen (14) days from the end of the contracted period that Services were provided.

Limitation of Liability

25. PPR will exercise a reasonable standard of care and animal husbandry, however the Owner indemnifies PPR for any loss, injury, damage or death to the Owner’s animal caused by: a. An attack by any animal in the care of PPR;
b. An attack by a wild animal or an animal not in the care of PPR;
c. An attack or infestation by a snake, tick or parasite; and
d. The escape or loss of the Owner’s Animal.
26. The Owner indemnifies PPR for any loss, injury, damage or death caused by the Owner’s animal to any PPR employee, contractor or agent, other animal (whether in the care of PPR or not), livestock, chattels and property. 27. PPR is not liable to the Owner for the loss of or any damage to any effects or chattels (such as leads, beds, collars etc.) that are given to PPR with the animal.

General Conditions

28. The Owner irrevocably authorises PPR to consult with and obtain treatment (including medication and medical procedures) from a veterinary surgeon at the expense on behalf of an Owner if the Owner’s animal: a. Is injured; or b. Displays symptoms of sickness, disease, illness or extreme distress. 29. The Owner irrevocably authorises PPR to follow any professional advice of the veterinary surgeon in making health and care decisions for the Owner’s animal. 30. If the veterinary surgeon gives a recommendation for euthanasia of the Owner’s animal: a. PPR will make all reasonable attempts to contact the Owner to obtain the Owner’s consent; but b. If PPR is unable to contact or obtain consent from the Owner after reasonable attempts; and c. The animal is in significant suffering to the point that, in the veterinary surgeon’s opinion, is cruel or inhumane; then d. The Owner authorises PPR to order the euthanasia of the animal. 31. It is at the sole discretion of PPR to decide if an animal: a. Has worms; b. Has fleas; or c. Is clean. 32. If an animal has fleas, worms or is unclean then the Owner irrevocably authorises PPR to effect suitable treatment at the Owner’s expense. 33. PPR warrants that suitable care and accommodation will be supplied to an animal but does not warrant: a. That a particular room or area will be used for the duration of the animal’s stay; or b. That the animal’s coat will be kept free of matting, knotting or smell. 34. The Owner acknowledges that the Owner is responsible for any damage caused by the Owner’s animal to any furniture, chattels, fixtures or structures. 35. The Owner authorises for photographs to be taken of his or her animal and for those photographs to be used by PPR for marketing and advertising purposes.

Force Majeure

36. If PPR’s performance or observance of any obligations is prevented restricted or effected by reason of a Force Majeure event including any act of God, strike, lock out, industrial dispute, raw material shortage, breakdown of Plant, Transport or Equipment, flood, extreme weather condition or any other cause beyond PPR’s reasonable control PPR may in its absolute discretion give prompt notice of that cause to the Client. On delivery of that notice PPR is excused from such performance or observance to the extent of the relevant prevention restriction or effect. 37. PPR shall not be liable to the Client or any other party for direct or indirect or consequential loss.

Location

197 Old Goombungee Rd, Birnam, Queensland 4352

Opening Hour & Inspection Times

OPENING HOURS

Monday - Friday7:30 - 9:30am3:30 - 5:00pm

Saturday 7:30 - 9:30am
Sunday 3:30 - 5:00pm

Closed Public Holidays 

OPEN FOR INSPECTIONSMonday - Thursday 9:30 - 10.30  Bookings Mandatory


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